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Star Shipping FAQ

 

» How will the website know I'm a Star Shipping member?

» The website is asking me for a membership number, where do I get this?

» Is Star Shipping retroactive?

» Does my Star Shipping membership pay for shipping of non-wine items?

» I have items in my cart, why don't I see the paid shipping option?


How will the website know I'm a Star Shipping member?

You will need to log in to your account using your email and password.

The website is asking me for a membership number, where do I get this?

You should have received a welcome email with this number enclosed when you first purchased your Star Shipping membership. If you don't have the email, just login to the website and view your account information. The membership number can be found under the "Star Shipping" link on your account profile.

Is Star Shipping retroactive?

No, the program begins after you purchase your annual membership.

Does my Star Shipping membership pay for shipping of non-wine items?

No, Star Shipping applies to shipments of wine only and does not apply to merchandise or gift sets.

I have items in my cart, why don't I see the paid shipping option?

Be sure that you have at least $49 of wine in your cart.

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